By purchasing from this site, you are agreeing to abide by the shop policies.
Shipping Times
Orders takes 3-5 days to be fulfilled but may take 5-7 days to be fulfilled if there is a large volume of orders at the time or during the height of holiday seasons.
Shipping times shown during checkout are an estimation provided by the shipping carrier. Packages may take longer to arrive due to things from shipping carrier that are outside of our control.
Priority shipping means the shipping carrier will process and ship your package faster. Paying for priority does not mean your order will be processed and packed faster.
If you need your order to be packed sooner, reach out to us with your order number and we will do our best to prioritize it. Understand that this does not guarantee that we will be able to do so within your time request.
Customs and Fees
If you live outside of the United States, it is possible that your local customs office may add on additional fees/tariffs. The customer(you) is responsible for paying any custom fees. If you choose to not pay the fees and the package is returned to us, no refund of any kind will be granted.
Cancellations and Refunds
Non preorder items can be cancelled and refunded until they have been shipped. Once the item has been shipped(you will be notified) it is too late to cancel the order.
Preorder Cancellations and Refunds
By purchasing a preorder item, you have agreed to pay for the item and wait the required (listed) time for the item to be produced and shipped to you. If you wish to cancel a preorder, you must contact us within 7 days of purchase to receive a refund. If you request a cancellation after the 7 days, the item may be cancelled but no refunds will be granted.
Returns and Exchanges
Ash Illustrates is a small business, so returns and exchanges often end with us losing more money than we made. We only accept exchanges for errors we made in processing your order (sending the wrong item, received wrong amount). If you wish to return an item, we will accept but no refund will be provided.